Role Summary:

The Business Analyst will play a pivotal role in supporting the Programme Manager by analysing business needs, identifying opportunities for improvement, and recommending solutions that deliver value to the organisation. This role requires a strong understanding of business processes and the ability to communicate effectively with stakeholders across different levels. The Business Analyst will work closely with cross-functional teams to ensure that business requirements are accurately gathered, documented, and translated into actionable insights that support project delivery. This role involves managing end-to-end business requirements, driving process improvements, and bridging the gap between business stakeholders and technical teams. The Business Analyst will also play a critical role in delivering complex projects, overseeing and participating in testing, and ensuring high-quality solutions are implemented effectively.

Key Responsibilities:

• Collaborate with stakeholders to gather, document, and analyse business requirements and translate them into functional specifications.
• Identify inefficiencies and gaps in current processes, propose improvements, and support the implementation of new processes or tools.
• Analyse and interpret complex data sets to identify trends, patterns, and insights that can be used to inform business decisions.
• Act as a liaison between the business units, technology teams, and support teams to ensure alignment and effective communication throughout the project lifecycle.
• Prepare clear and detailed documentation of business requirements, process flows, and other relevant documents to ensure that they are easily understood by all stakeholders.
• Lead User Acceptance Testing (UAT), developing test plans, and test cases, and overseeing test execution.
• Provide ongoing support throughout the project lifecycle, including assisting in project planning, monitoring progress, and reporting to the Programme Manager.
• Support the organisation in managing change by identifying the impact of changes on processes and systems and providing training and documentation to affected teams.
• Develop project roadmaps, timelines, and deliverables for business-critical initiatives.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Facilitate workshops, meetings, and training sessions to ensure stakeholders are aligned and engaged.

Essential Requirements:

• A minimum of National Senior Certificate NQF 4 or equivalent.
• Minimum of 5 years of experience as a Business Analyst or in a related role.
• Proficiency in business analysis techniques, such as SWOT analysis, process mapping, and requirements gathering.
• Exceptional analytical and problem-solving skills to identify root causes and recommend solutions.
• Ability to work independently and as part of a team.
• Project management and organisational skills to manage multiple priorities effectively
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) / Google Workspace tools.
• Strong interpersonal skills with the ability to engage and influence stakeholders.
• Excellent verbal and written communication skills to explain complex concepts clearly.
• Leadership skills with the ability to drive initiatives and manage change.
• Detail-oriented with strong documentation and presentation abilities.
• Adaptability and resilience to manage projects in a fast-paced, evolving environment.
• Proven experience in managing medium to large-scale projects, driving process improvements, and delivering system implementations.

Beneficial Requirements:

• Bachelor’s degree in Business Administration, Information Systems, or a related field.
• Experience in the industry or sector relevant to the organisation
• Familiarity with project management methodologies, such as Agile or Waterfall.
• Certification (e.g Lean Six Sigma or Product owner) will be advantageous.
• Experience with data visualisation tools (e.g., Tableau, Power BI).
• Understanding of ERP systems or other enterprise-level software.