Role Summary:

Supports dispatch documentation, coordination, and customer service at the point of goods collection or shipment.

Key Responsibilities:

• Prepare delivery notes and invoices.

• Coordinate courier and customer collections.

• Communicate delays and resolve dispatch issues.

• Support packing and checking where needed.

• Maintain the dispatch register and records.

Essential Requirements:

• Admin and document handling skills.

• Communication with logistics and customers.

• Attention to detail.

Beneficial Requirements:

• Dispatch or warehouse system knowledge.

• Product familiarity for checking.

Work Environment & Compensation:

• Location: Regional Office.

• Travel Requirements: None.

• Working Hours: Early start and customer peak periods.

• Compensation Range: In line with relevant industry benchmarks for Paterson grade.

Organisational Context:

At EM, we are driven by the purpose of “Making connections, powering tomorrow.” We power our customers’ worlds by integrating quality products into innovative solutions, supported by people who are passionate about service.

• Vision: Advance the lives of every person in Southern Africa sustainably through electrification and automation.

• Mission: Connect with customers by deeply understanding their evolving needs; promote brands and solutions to solve tomorrow’s problems today; and partner across the value chain in a sustainable, easy-to-do-business way.

Values:

• Open – We communicate honestly and transparently, listening deeply to differing views.

• Loyal – We serve our customers, colleagues, and manufacturers with integrity and dedication.

• Brave – We go beyond comfort zones, taking on new challenges with courage and vision.